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At a time leadership is the key differentiator between organization that wins and those that don’t. In 21st Century leader should work towards solutions that align with larger strategic goals. These leaders know that the world is changing fast; they know that no one person has all the answers. They reach out and constantly learn.
Secondly, this form of leadership balances the requirements of the business (results) with the needs of the people doing the work. This means knowing who the people are and what they care about so that mobilize other people.